We regard security of your personal data and protection of your privacy to be of the utmost importance. As the operator of this website, Casa Collective Ltd, we would like to inform you on this page which personal data we collect, what your data is used for, and what it means for you when you use our personalised services.
Our website may contain links to websites of other providers which are not covered by this data protection declaration. We have no influence over whether their operators abide by the data protection regulations.
Casa Collective Ltd is the data controller and understands and respects the importance of protecting your personal data. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, in respect of your relationship with us as a customer or a potential customer. This information may be collected via our website, our contact centres, our questionnaires/surveys, or our social media channels (collectively, our "Services").
Please read the following information carefully. You are responsible for ensuring that the other people that you are acting on behalf of (such as those included with you on a booking), are aware of the content of this Privacy Policy and you have checked with them that they agree to their personal data being given to us to make a booking or other purchase on their behalf.
By making a booking or other purchase or otherwise giving your personal data to us, we will transfer, store, or process it as set out below. We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and will take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration, and disclosure.
The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.
Casa Collective Ltd is the registered owner of the website casacollectivehotels.com.
We collect certain personal data about you and about any other person you include on your booking. The sort of personal data we collect is information that you provide to us, that we collect from you or observe about you, or that we obtain from other sources. We will only collect and use your personal data if at least one of the following conditions applies:
When you make a booking or other purchase or enquiry, including by email, post and phone or through social media, we may ask you for your personal details including your name, address, e-mail address and telephone number. We need to collect this information in order to arrange the services you are requesting.
When you request to make a booking, depending on the arrangements you ask us to make for you, we will ask if you have any special requirements and in doing so you may give us special categories of personal data. If you do not want to provide this information, or ask us to stop processing it, we may not be able to provide all or parts of the Services requested. Cancellation charges may apply in such cases.
If you enter a competition or promotion, complete a survey, or report a problem with our Services, we will collect your name, relevant contact information, and any other personal data you choose to give us.
We may ask to see and retain a copy of passport details and other identification documents, for example when you are checking in at the hotel.
If you contact us online, we may keep a record of your correspondence. If you call us by telephone, we may monitor and/or record phone conversations for training and customer service reasons.
If you make a travel search on our website but do not complete a booking, we will keep and use the data you have provided for a limited time and purpose, as described in this Policy.
Based on how you have used our Services and your activity on our website, social media channels, or with our contact centre, we collect the following personal data:
The website and Services are not directed to children under the age of majority. We do not knowingly collect personal data from children or other individuals who are not legally able to use our website and Services without a lawful basis for processing.
If we obtain actual knowledge that we have collected personal data from a child under the age of majority without a lawful basis, we will promptly delete it unless legally obligated to retain such data.
Please contact us if you believe that we have mistakenly or unintentionally collected information from a child under the age of majority.
We might also receive your personal data from third-party sources who collect information about you on our behalf. This includes:
We use personal data about other individuals provided by you in the course of providing you with the Services.
By providing other people's personal data, you must be sure that they agree to this and you are allowed or authorised to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.
Your personal data is held on a combination of our own systems and systems of the suppliers we use to provide our Services. When you give your personal data to us, some of it will need to be given to and processed by relevant third parties, including:
We may also share personal data to establish, exercise or defend our legal rights, including for fraud prevention and credit risk reduction. If false or inaccurate information is identified as fraud, the details will be passed to fraud protection agencies and may also be shared with law enforcement agencies.
Some third parties may be based outside the UK, EU or EEA. We aim only to transfer your data to such third parties where either:
We use your information for a range of purposes, including:
In the event that the Services include a banking transaction, additional data regulations apply. Please refer to Schedule 1 of this Privacy Policy for further details.
11.1 If you have made an enquiry or purchase on our website, or contact centre,your personal data may be used by us in the ways the law allows, to contact youby post, electronic means (e.g. e-mail or text message) and/or by phone withinformation and offers relating to products or services that you canbook/purchase from CASA COLLECTIVE LTD . We will only do this if you didnot opt out of such marketing at the point where we collected your contactdetails.
11.2 If you have not made an enquiry or purchase, we will only send youinformation and offers by e-mail or text message if you sign up (opt in) toreceive such marketing, either directly through us or by telling a third-party thatyou would like to receive marketing from us.
11.3 The type of products and services that can be booked/purchased throughCASA COLLECTIVE LTD are shown below. You will only receive marketingcommunications about those which we think are relevant to you:
11.3.6 excursions.
11.4 We will not pass your contact details to a third-party that is not one of ourbusiness partners involved in providing CASA COLLECTIVE LTD services or products for them to contact you or send you marketing communications unless you have expressly agreed that we may do so.
12.1 To try and ensure that our marketing communications and advertising are relevant to you, we work with third parties to offer a better experience to customers and potential customers.
12.2 Using new technologies and with the help of our advertising agencies and marketing activation platforms, we may use your personal data in the following ways:
12.3 Our business partners and advertising networks may serve you with non-personalised adverts on our website via advertising technology Google Double Click for Publishers. Non-personalised adverts are targeted using contextual information regarding the pages visited on our site, rather than the past behaviour of a user. We allow third parties to collect information about your online activities using cookies and other technologies. The third parties may include other CASA COLLECTIVE LTD Group companies, our suppliers/business partners who collect information when you view or interact with an advert on our website and advertising networks. We also collect information about your online activities using cookies and other technologies when you use websites other than our website to provide advertising services on behalf of our business partners. This technology allows us to display an advert to you relating to a business partner on other websites based on your page visits and other behaviours whilst on our website.
12.4 Please see our Cookies Policy for more information.
We understand you might no longer want to hear from us and that is okay. You have the right at any time to ask us not to process your personal data for marketing purposes. You can:
Please note: when you unsubscribe from marketing in respect of holiday and travel services, this opt-out will apply only to Casa Collective Ltd marketing communications.
You have a number of rights in relation to your personal data under data protection law:
Where we rely on your consent as the legal basis for processing your personal data or need to process it in connection with your contract, you may ask us to provide you with a copy of that information in a structured, commonly used and machine-readable format. Please contact our data protection team to make such a request.
You have the right to request a copy of the personal data we hold about you. In most cases, access is provided free of charge. However, if requests are manifestly unfounded or excessive, we may charge a reasonable fee based on administrative costs.
Once you have made your request and provided us with the information we need (including proof of identity), we will have 30 days to respond.
17.1 You have a right to ask for a copy of the personal data we hold about you, although you should be able to access online the personal data associated with your account or booking.
17.2 Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge except where further copies are requested in which case we may charge a reasonable fee based on administrative costs.
17.3 You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to the Information Commissioner’s Office. To contact us about this Privacy Policy, to make a Data Subject Access Request, or a data protection related complaint, please submit your complaint or request. Any subject access request can be made in writing to:
CASA COLLECTIVE LTD
Suite 4 7th Floor, 50 Broadway, London, England, SW1H 0DB
17.4 Alternatively you can make a subject access request by e-mail to: connect@casacollectivehotels.com.
17.5 Once you have made your request and provided us with the information, we need to begin a search for the data we hold on you (including proof of identity), we will have 30 days to respond.
Where you have made a booking or other purchase with us, your personal data will be retained to ensure we provide the best possible customer service to you. We retain your personal data for as long as is necessary for us to use your data as set out in this Privacy Policy. This will generally be:
After this period, we will securely erase your personal data. If personal data is needed for analytical, historical, or other legitimate business purposes beyond this period, we will take appropriate measures to anonymise it.
Our website includes links to other websites which include privacy policies of their own. You can tell when a third-party is involved in supplying a product or service because their name will appear with ours.
Please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies or for these third-party websites. Please check these policies before you submit any personal data to these websites.
Our Services may contain social media features such as Facebook and Instagram that have their own privacy notices. Please make sure you read their terms and conditions and privacy notices carefully before providing any personal data, as we do not accept any responsibility or liability for these features.
This Privacy Policy replaces all previous versions. We reserve the right to update or alter this Privacy Policy from time to time, so please check it regularly on our website for any updates. You can request a copy of a previous version of our Privacy Policy.
If the changes are significant, we will obtain your consent or provide a prominent notice on our website where required by applicable data protection laws.
Casa Collective Ltd is committed to working with you to obtain a fair resolution of any complaint or concerns about privacy. If you believe that Casa Collective Ltd has not been able to assist with your complaint or concern, you have the right to make a complaint to the relevant supervisory authority:
Information Commissioner's Office (United Kingdom)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
European Commissioner's Office
European Commission, Secretary-General
B-1049 Brussels, Belgium
(or the EU Commission office in your country)
In order to provide the Services, certain of the information we collect (as set out in this Privacy Policy) may be required to be transferred to other related companies or other entities, including those referred to in this section in their capacity as payment providers, payment processors or account holders (or similar capacities).
You acknowledge that according to their local legislation, such entities may be subject to laws, regulations, inquiries, investigations, or orders which may require the disclosure of information to the relevant authorities of the relevant country.
Your use of the Services constitutes your consent to our transfer of such information to provide you the Services.